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PRIVACY & COOKIES POLICY
1. INTRODUCTION
1.1 This Privacy and Cookies Policy explains how Select Aquascape (“we”, “us”, “our”) collects, uses, stores, shares and protects personal data when you access our website, place an order, contact us, or otherwise interact with our business.
1.2 We are committed to processing personal data lawfully, fairly and transparently in accordance with applicable data protection legislation including the UK General Data Protection Regulation and the Data Protection Act 2018.
1.3 By using this website, you acknowledge that you have read and understood this Policy.
2. DATA CONTROLLER
2.1 For the purposes of the UK General Data Protection Regulation (“UK GDPR”), Select Aquascape is the data controller in respect of personal data collected via this website.
2.2 Contact details for data protection enquiries are:
Email: [Insert Email Address]
Business Location: North East England, United Kingdom
3. LEGAL BASIS FOR PROCESSING
3.1 We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
3.2 Depending on the circumstances, our lawful bases for processing may include performance of a contract, compliance with legal obligations, legitimate interests in operating and improving our business, and consent where required.
4. PERSONAL DATA WE COLLECT
4.1 We may collect and process the following categories of personal data:
Personal identification information including name, billing address, delivery address, email address and telephone number.
Transaction data including order details, product selections, payment confirmation status and delivery information.
Technical data including IP address, browser type, device type, operating system, referring URLs and browsing behaviour.
Marketing preferences where you opt in to receive communications.
Communications data including correspondence sent to us via email or website contact forms.
4.2 We do not intentionally collect special category data as defined under UK GDPR.
5. HOW WE COLLECT DATA
5.1 Data may be collected when you place an order, create an account, subscribe to marketing communications, complete website forms, correspond with us, or browse the website.
5.2 Certain technical data is collected automatically through cookies and similar technologies as described below.
6. HOW WE USE YOUR DATA
6.1 We use personal data for the purposes of processing and fulfilling orders, managing payments, arranging delivery, communicating regarding purchases, responding to enquiries, maintaining business records, complying with legal obligations, improving website functionality and preventing fraud.
6.2 Where you have provided consent, we may use your contact details to send marketing communications. You may withdraw consent at any time.
6.3 We do not sell personal data to third parties.
7. PAYMENT PROCESSING
7.1 Payments are processed via secure third-party payment providers. We do not store full card details on our servers.
7.2 Payment processors act as independent data controllers or processors and have their own privacy policies governing their handling of personal data.
8. SHARING OF DATA
8.1 We may share personal data with service providers strictly for the purposes of operating our business, including payment processors, website hosting providers, IT service providers, accountants, and delivery couriers.
8.2 We may disclose personal data where required by law, regulation, court order, or to protect our legal rights.
8.3 Where third-party processors are used, we take reasonable steps to ensure appropriate safeguards are in place.
9. INTERNATIONAL TRANSFERS
9.1 Some service providers may process data outside the United Kingdom.
9.2 Where international transfers occur, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
10. DATA RETENTION
10.1 We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and tax obligations.
10.2 Transaction records may be retained for up to six years in order to comply with HMRC and accounting requirements.
10.3 Marketing data is retained until consent is withdrawn.
11. DATA SECURITY
11.1 We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or alteration.
11.2 However, no internet transmission is entirely secure, and we cannot guarantee absolute security of data transmitted to our website.
12. YOUR RIGHTS
12.1 Under the UK GDPR, you have rights including the right to request access to your personal data, the right to request rectification of inaccurate data, the right to request erasure in certain circumstances, the right to restrict processing, the right to data portability, and the right to object to processing based on legitimate interests.
12.2 Requests to exercise rights should be submitted in writing to the contact details above.
12.3 We may require verification of identity before responding to requests.
12.4 You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled unlawfully.
13. COOKIES POLICY
13.1 Cookies are small text files placed on your device when you visit a website. They are widely used to enable functionality, improve performance and provide analytical information.
13.2 Our website may use strictly necessary cookies required for core site functionality including checkout and security.
13.3 We may also use analytics cookies to understand how visitors interact with the website and improve user experience.
13.4 Marketing or tracking cookies may be used where consent is provided.
13.5 You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
14. THIRD-PARTY LINKS
14.1 This website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
15. AGE RESTRICTION
15.1 This website and the products offered for sale are intended for use by individuals who are at least 18 years of age and legally capable of entering into binding contracts under the laws of England and Wales.
15.2 We do not knowingly collect personal data from individuals who do not meet this age requirement. If we become aware that personal data has been provided by an individual who does not meet this requirement, we reserve the right to delete such data without notice.
15.3 By using this website and placing an order, you confirm that you meet the above eligibility criteria.
16. CHANGES TO THIS POLICY
16.1 We reserve the right to amend this Privacy and Cookies Policy at any time. Updated versions will be published on this page with a revised effective date.
17. CONTACT
For all privacy-related enquiries, please contact:
Email: hello@selectaquscape.co.uk